Orders & Products

  • Are your products made to order?


    Yes. Most of our physical products are made to order, allowing us to reduce waste and create thoughtfully produced products while minimizing excess inventory.

  • Do you sell both digital and physical products?


    Yes. Sarousé offers thoughtfully designed digital downloads, including planners and journals, as well as physical products like candles, tote bags, desk accessories, and other intentional everyday essentials.

  • Who are Sarousé products designed for?


    Our products are designed for anyone looking to create calmer routines, stay organized, and live more intentionally. Whether you're a student, professional, parent, or simply looking to simplify your daily life, our goal is to provide tools that support your everyday rituals.

Shipping & Delivery

  • How long does shipping take?


    Digital products are delivered instantly after purchase.

    Physical products are made to order and typically ship within the estimated timeframe shown at checkout. You'll receive tracking information as soon as your order ships.

  • Where are your products made?


    We prioritize working with U.S.-based production partners whenever possible to provide reliable quality, faster shipping, and a better customer experience. Product availability may vary depending on the item.

  • Will I receive tracking information?


    Yes. Once your physical order ships, you'll receive an email with tracking information so you can follow its delivery.

Digital Products

  • How do digital products work?


    Your digital files are delivered immediately after purchase.

    You'll receive a download link on your order confirmation page and in a separate email shortly after checkout.

  • Are digital products refundable?


    Because digital products are delivered instantly, all digital downloads are considered final sale and are not eligible for returns or refunds.


  • What if I have trouble downloading my files?


    If you're having trouble accessing your download, simply email us at contact@sarouse.com and we'll be happy to help.


Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Still Have Questions?

We're here to help.

At Sarousé, we believe thoughtful products should be matched with thoughtful support. Whether you have a question before placing an order or need assistance afterward, we're committed to making your experience simple, transparent, and stress-free.

If you have questions before or after your purchase, we'd love to help.

Contact us anytime.

(We typically respond within 1–2 business days.)
Contact Us