Orders & Products

  • Are your products made to order?


    Yes. Most of our physical products are made to order, allowing us to reduce waste and create thoughtfully produced products while minimizing excess inventory.

  • Do you sell both digital and physical products?


    Yes. Sarousé offers thoughtfully designed digital downloads, including planners and journals, as well as physical products like candles, tote bags, desk accessories, and other intentional everyday essentials.

  • Who are Sarousé products designed for?


    Our products are designed for anyone looking to create calmer routines, stay organized, and live more intentionally. Whether you're a student, professional, parent, or simply looking to simplify your daily life, our goal is to provide tools that support your everyday rituals.

Shipping & Delivery

  • How long does shipping take?


    Digital products are delivered instantly after purchase.

    Physical products are made to order and typically ship within the estimated timeframe shown at checkout. You'll receive tracking information as soon as your order ships.

  • Where are your products made?


    We prioritize working with U.S.-based production partners whenever possible to provide reliable quality, faster shipping, and a better customer experience. Product availability may vary depending on the item.

  • Will I receive tracking information?


    Yes. Once your physical order ships, you'll receive an email with tracking information so you can follow its delivery.

Digital Products

  • How do digital products work?


    Your digital files are delivered immediately after purchase.

    You'll receive a download link on your order confirmation page and in a separate email shortly after checkout.

  • Are digital products refundable?


    Because digital products are delivered instantly, all digital downloads are considered final sale and are not eligible for returns or refunds.


  • What if I have trouble downloading my files?


    If you're having trouble accessing your download, simply email us at contact@sarouse.com and we'll be happy to help.


FAQ's

Physical Products & Returns

Can I return or exchange a physical item?

Because many of our physical products are made to order, returns or exchanges aren't available for:

  • Ordering the wrong size, color, or variation
  • Changing your mind after purchase

Please review your order carefully before completing checkout.

What if my order arrives damaged or defective?

If your item arrives damaged, defective, or contains a manufacturing issue, we'll gladly provide a replacement or refund.

To submit a request:

  • Contact us within 30 days of delivery
  • Include clear photos or a short video showing the issue

There's no need to return the damaged item.

Do you offer a 30-day return window?

Yes. Select products, including certain candles and seasonal home items, may be eligible for return within 30 days if they are:

  • Unused
  • In their original condition
  • In their original packaging

Return eligibility is reviewed on a case-by-case basis. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

What items aren't eligible for returns?

The following items cannot be returned:

  • Digital downloads
  • Personalized or custom products
  • Items ordered in the wrong size, color, or variation
  • Used or altered items
  • Items returned after the return window

Please see our full Return & Refund Policy for additional details.

How are refunds processed?

Approved refunds are issued to your original payment method. Processing times may vary depending on your bank or payment provider.

What is post-delivery issue reporting?

After delivery, you may receive an email allowing you to report any issues with your order.

If an issue is submitted:

  • Your request will be reviewed
  • A replacement or refund may be approved when appropriate
  • We'll notify you once your request has been processed

Still Have Questions?

We're here to help.

At Sarousé, we believe thoughtful products should be matched with thoughtful support. Whether you have a question before placing an order or need assistance afterward, we're committed to making your experience simple, transparent, and stress-free.

If you have questions before or after your purchase, we'd love to help.

Contact us anytime.

(We typically respond within 1–2 business days.)
Contact Us